Terms & Conditions

Terms and Conditions

Shop.wheelsmotorcycles.co.uk is fully owned by Rider Motorcycles LTD T/A Wheels Motorcycles


Our Head Office address is:

Wheels Motorcycles
First Drove
Fengate
Peterborough
Cambs PE1 5BJ

Registered in England Number: 3980597
VAT Number : 638691889

General Terms

Whilst we try and ensure that all prices on our website are accurate, errors may occur.  If we discover an error in the price of goods that you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it.  If we are unable to contact you we will treat the order as cancelled.  If you cancel and you have already paid for the goods you will receive a full refund.

All orders must be paid for in full at the time of placing the order and not the time of despatch. You will be notified of any goods that are not in stock and offered an alternative item where applicable, we could also offer to make a special order on your behalf from our suppliers (this will be subject to availability at our suppliers) or we will refund your money in full if you do not wish to have an alternative item or place a special order or if the item is no longer available. When buying goods on this site you are entering into a legally binding contract with Wheels Motorcycles. UK law is applicable on this site.

You will receive a confirmation email for all orders placed.  We aim to process and despatch all orders within 3 working days from the date of order. All orders are tracked using a tracking code provided in your despatch confirmation email. Alternatively if for some reason you cannot access your parcel tracking then please call our team on 01733 358105 or email clothing@wheelsmotorcycles.co.uk

Please check that all your details are correct on your confirmation email, please contact us immediately if there are any errors.

Our standard delivery charges for shipping to addresses in the UK are calculated based on the weight of items purchased, this is calculated and the cost displayed at the checkout and can be found on our Delivery & Returns page.

We accept online payments by credit card or debit card, the following cards are acceptable: Mastercard, Visa, Amex, Maestro, Delta, Switch, Solo and Visa Electron.  You can also make payment by Paypal. Wheels Motorcycles will not pass on any personal details of your transaction.  Full details of our secure site can be found in our Privacy Policy.

Security Policy

You must choose a username and password on completion of your registration.  You are responsible for all actions taken under that username and password and shall only use the site under your own username and password.  You must make every effort to keep your password safe and should not disclose it to anyone.  You should not transfer or sell your username to anyone, nor permit, either directly or indirectly, anyone to use your username or password.  When entering our site please be aware that an Internet cookie (unique identifier) will be sent to your computer, this is to enable us to gather data regarding users of our site, these cookies can be easily be deleted and cause no harm to your computer. You may cancel your order at any time prior to your order being processed by contacting us via email, telephone or post.


Product Warranty

All goods sold are subject to a 12-month warranty unless otherwise stated, in the unlikely event that you need to make a claim please refer to our returns policy or email clothing@wheelsmotorcycles.co.uk we reserve the right to have goods inspected.  Faulty goods can be taken to any of our stores or returned directly to our Mail Order Department.  If the fault is minor we will offer you a repair and return the item to a satisfactory standard if the item has a more serious fault we would normally exchange it for you subject to availability.  Please report any faults immediately to us and we will advise you on your best course of action.

Complaints Procedure

Wheels Motorcycles is committed to providing the highest standard of service to our customers.  However, should you need to complain we will do everything possible to ensure that your complaint is dealt with quickly and fairly.  The easiest way to complain is to simply give us a call on  01733358105 and the member of staff receiving your call will try to resolve your complaint immediately, if they cannot, or further investigation is required, we promise to acknowledge this within five working days.  In the unlikely event that your complaint cannot be resolved to your satisfaction please write to:

Clothing Manager
Wheels Motorcycles
First Drove
Fengate
Peterborough
Cambs PE1 5BJ

Voucher Codes

Discount voucher codes emailed or given are for the amount stated only. All products can be discounted excluding any items already on sale or showing a reduction will also be exempt from voucher code discounts.

Finance

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:

  • Slice It

Further information and Klarnas user terms you can find here. General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna's privacy statement.