Wheels Clothing Delivery & Returns Policy
Delivery
Shipping Charges - United Kingdom
UPS Standard Shipping: FREE (Orders £50 and over)
Standard Shipping: £6.99 (Orders under £50)
UPS Express Next Day: £8.99
UPS Express Next Day Pre Noon: £14.99
Shipping Charges - Europe
UPS European Standard Shipping from £14.99, shipping costs for your country will be calculated during checkout.
Shipping Charges - International
UPS Worldwide Standard Shipping from £29.99, shipping costs for your country will be calculated during checkout.
We are proud to ship with UPS
All of our orders are checked and securely packaged before being dispatched to you. Our main shipping agent is UPS (in mainland UK) and full tracking information is available on all UPS shipments. Please note that some overseas orders may be delivered by an alternative shipping agent depending on your geographic location. (Overseas orders will still be trackable).
Orders are shipped Monday to Friday, any orders placed before 2.30pm will be shipped the same day any orders placed after 2.30pm will be shipped the following working day, for any goods ordered on Friday these will be shipped on a next working day service for delivery on Monday. If you require more urgent delivery please contact us.
Returns Policy
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
General returns
You will be responsible for paying for your own shipping costs for returning your item for a refund, shipping costs are non-refundable with exception to a faulty item as detailed below under 'Warranty Returns'.
To complete your return, please complete the returns form with your item. In certain circumstances we may require proof of purchase.
Is your form missing? Don't worry you can download our exchange/returns form here
If you are shipping an item over £50, you should consider using a trackable shipping service or purchase shipping insurance. We don’t guarantee that we will receive your returned item and cannot accept responsibility for items lost in transit.
Exchanges (if applicable)
We will gladly exchange items for you and cover the cost of UK shipping for a single exchange, if you find that the item you have ordered is not suitable or isn't the correct fit for you within our 30 day exchange period. We will require you to fill out and include the return/exchange form that will be included with your order, failure to complete this may result in a delay in your exchange being processed.
Is your form missing? Don't worry you can download our exchange/returns form here
You will need to contact us via the contact form on our website or via email using shop@wheelsmotorcycles.co.uk for us to email you a prepaid return label.
To be eligible for a return, your item must be in new/unused condition (the same condition that you received it). It must also be in the original packaging with the labels intact where applicable.
Warranty Returns
If in the unfortunate event of a fault we will require you to fill out and include the return/exchange form that will be included with your order, failure to complete this may result in a delay in your warranty claim being processed. You will need to contact us via the contact form on our website or via email using shop@wheelsmotorcycles.co.uk for us to email you a prepaid return label.
Is your form missing? Don't worry you can download our exchange/returns form here
All of our products carry a minimum of 12 months guarantee
Alpinestars products are guaranteed against manufacturer defects/failure for 24 months
Dainese products are guaranteed against manufacturer defects/failure for 36 months
Please note accident/wear and tear will be applied.
Faulty items will be repaired or replaced based on the manufacturers guidelines.
Please do not send your purchase back to the manufacturer as your warranty stands with us as your supplier.
To return your product, you should mail your product to:
Wheels Motorcycles
First Drove,
Fengate,
Peterborough,
GB,
PE15BJ
Unfortunately, some items are exempt from return.
Non-returnable items include:
Gift vouchers
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again then contact your credit card company, it may take some time before your refund is officially posted.
If your issue is still not resolved please contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us via the contact form on our website or via email at shop@wheelsmotorcycles.co.uk
Late or missing deliveries
If you haven’t received your delivery after 48 hours, first check that your friends/neighbours haven't signed for the delivery on your behalf, if you still can't locate your parcel please contact us via the contact form on our website or via email at shop@wheelsmotorcycles.co.uk
We will raise a claim on your behalf with our carrier and keep you informed as we receive updates, a typical claim period is 10 days.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will be notified that the item has been returned.
This does not affect your statutory rights.